In the Commonwealth of Massachusetts, a claim for damage caused to a vehicle by a road defect will generally not be honored. The Town of Medway has taken a slightly more lenient stance on this issue. In cases where the Town was aware of a road defect and took no corrective action within 24 hours of the reported problem, we grant some relief. Any claims filed for damage that occurred after the 24 hour period will be considered. Please note that it is rare that a major defect will not be corrected within a 24 hour period.

To submit a claim, you must file a police report of the incident and submit a copy to the Town Administrator’s office at Town Hall along with any invoices for repairs. The reimbursement amount, if any, is completely at the Town Administrators discretion and is usually capped at $100.